Conditions of Sale

Thank you for choosing Stevens Furniture for your home furnishing needs. We always strive to exceed our customers' expectations from the time a customer calls or comes into our store until they receive their order. To help ensure customer satisfaction, we ask that you read carefully our conditions of sale. If you have any questions, please do not hesitate to ask; we hope that our list of policies will eliminate any possible misunderstandings after your furniture is ordered.

1. All orders are entered with the manufacturer(s) after either a 50% or 100% payment, depending on the manufacturer. When a 50% deposit is made, the customer is invoiced for the remaining balance after the furniture arrives in our warehouse. To facilitate the prompt shipment of all items, Stevens Furniture will request the following information: a shipping address (route and box numbers are not sufficient), a home telephone number, and a business telephone number. The shipping company is responsible for notifying the customer prior to delivery of the customer's furniture.
2. Periodically, manufacturers increase their prices. However, Stevens Furniture will guarantee its prices on any items quoted. Our prices are firm for 15 ffom the dated quoted.
3. Requests to cancel orders are allowed only when the manufacturer agrees to the cancellation. Once fabric is cut or items are shipped, cancellations are not allowed under any circumstances. It is the customer's responsibility to verify that furniture purchased meets size, color, and functional expectations.
4. Occasionally, furniture is damaged during shipping. Stevens Furniture will assist you in providing the freight company with information necessary for documenting freight damage. We will work with the shipping company to ensure that damaged furniture is repaired to manufacturer's specifications.
5. In the event you discover a manufacturer's defect in your furniture, Stevens Furniture will request a written letter explaining the nature of the defect and pictures showing the defect itself. Stevens will work with the manufacturer and the customer to either repair or replace defective furniture. The manufacturer retains sole discretion in determining if furniture is either repaired or replaced.
6. All furniture sold from the Stevens Furniture showroom is sold in "as-is condition."
7. North Carolina sales tax is collected only on shipments that are made within North Carolina, or when out-of-state customers pick-up furniture from our store.
8. Customers must remit any remaining balances within 15 days of the invoice date. Failure to remit unpaid balances within this time frame will result in furniture returned to stock for re-sale. If final payment is not made after 30 days, the customer forfeits his or her deposit.
9. Manufacturers do not guarantee fabrics against wear or color fastness.
10. We customarily use an in-home delivery service to ship your furniture. This service includes uncartoning, inspecting, blanket wrapping, delivery notification, delivery, and set-up in your home.

Again, thank you for choosing Stevens Furniture Company. We hope that you enjoy your new furniture, and we look forward to working with you again in the future. Should you have friends interested in furniture and/or accessories, we would appreciate the opportunity to work with them also.